Benchmarking is the process of improving performance by continuously identifying, understanding, and adapting outstanding practices and processes found inside and outside an organization (company, public organization, University, College, etc.).
Benchmarking focuses on the improvement of any given business process by exploiting "best practices" rather than merely measuring the best performance. Best practices are the cause of best performance. Companies studying best practices have the greatest opportunity for gaining a strategic, operational, and financial advantage.|
CONTENTS OF THE REPORT
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 DescriptionWhat is the technique. Objectives of the technique. Description of the technique / methodology / alternatives. Expected results / benefits / pitfalls. Characteristics of firms / organizations / service providers. |
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Application Firms/organizations where the technique has been applied. Types of firms / organizations concerned. Implementation cost time frame. Conditions for implementation. European organizations supporting implementation. |
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Implementation procedure Steps/phases. Partial techniques and tools per step. Related software. |
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Bibliographic references |
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Annexes |
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Greek version : Adobe PDF format  |
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