Innovation and Knowledge Management Techniques

Electronic commerce activities fall in two main categories: The business to business and business to consumer categories.

The business to consumer relation is carried out normally by systems that connect users to the company's web site. The transaction then is routed from the Web to the company's legacy system. This kind of systems is referred to as "electronic shops".

The business to business is carried out by EDI and middle-ware systems. The most important benefit of this method is that it can keep companies from being thrown out of the game.

A well-conceived web site and a strong commerce application put the company on equal footing with larger corporations. The company can easily compete on quality, price and availability.

Exchanging transactions electronically, without human intervention, collapses the time it takes to complete each process in the supply chain and ultimately reduces overall cycle time. Thus a company can produce more without increasing overhead.

CONTENTS OF THE REPORT
 Description
What is the technique. Objectives of the technique. Description / structure of the methodology. Expected results / benefits. Characteristics of firms / organizations / service providers.
 Application
Firms/organizations where the technique has been applied. Types of firms / organizations concerned. Implementation cost. Conditions for implementation. European organizations supporting implementation.
 Implementation procedure
Steps/phases. Partial techniques and tools per step. Related software. Features of NetMarket.
 Bibliographic references
 Annexes

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 Electronic commerce

 English version :  Adobe PDF format  105KB (ZIP file 96KB)

 Greek version :    Adobe PDF format  315KB (ZIP file 304KB)



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