The future of public sectors in a citizen-centric digital world
Read this report from Hewlett Packard Enterprise to learn how governments can be more efficient, agile and resilient, and help drive economic growth, improve the quality of life, and create sustainable communities. According to the report, digital innovations and changing demographics are redefining government by the people, for the people. In a digital-first world, public sectors must rethink their approach to providing citizens with the services and information it needs to flourish in the future.
Public sectors of the future will ultimately need to drive public value by connecting people, businesses, and things. This value will be measured through the quality of life, the economic prosperity of the citizens, and a seamless introduction of government services to the digital natives of this century. A citizen-driven approach will become the new law of the land, as citizens continue to gain more power and mandate what they need from the public sector — and not the other way around.
The report includes the following chapters:
- Meet the new citizens. Global citizens of all ages and nationalities will expect the public sector to serve up the services they need, when and how they need them.
- Crowdsourcing the government. Open data has become a never-ending virtual suggestion box of sorts, as citizens mine it to inform recommendations for how services should change, while public sectors use the same data sets — and more — to determine what citizens want.
- Citizen disruptors. As the sharing economy and idea economy gain momentum, citizens and private companies are solving problems that used to be relegated to public sectors.
- Government goes multichannel. Interacting with the public sector isn’t a face-to-face experience anymore. As additional channels open, the way in which citizens interact with government will more closely align with their preferred methods of communication—social media and digital platforms.