The Age of Customer.gov
The Digital Communities Special Report, which appears twice a year in Government Technology magazine, offers in-depth coverage for local government leaders and technology professionals. The June 2017 report explores the idea that the tech that drives 311 can help government deliver an Amazon-like experience.
- Part 1: 311: From a Hotline to a Platform for Citizen Engagement
- Part 2: Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM
- Part 3: The Future of CRM and Customer Service: Look to Boston
- Part 4: CRM Use Is Gaining Traction in Local Government — Here Are the Numbers to Prove It
The report is part of the Digital Communities program, a network of public- and private-sector IT professionals working to improve local governments’ delivery of public service through the use of technology. The program — a partnership between Government Technology and e.Republic’s Center for Digital Government — consists of task forces that meet online and in person to exchange information on important issues facing local government leaders and technologists.