A Lab of Labs: Methods and Approaches for a Human-Centered Design
In this book, Martijn de Waal and Gabriele Ferri report on the methods and approaches used by five leading living labs that attended the Design & The City event organized last year at the Knowledge Mile Amsterdam. Its key question is how can citizens be included as ‘actors’ when designing smart city technologies and services and what methods could designers use to conceptualize citizens not simply as ‘users’ but as ‘full human beings,’ with their personal histories, desires, emotions, and sometimes conflicting interests and complex needs.